Terms of Service

Last updated: 11 November 2026

The Platform was renamed from Frostline to Fieldbear on 11 November 2026; references to "Frostline" in earlier versions mean Fieldbear.

These Terms govern the use of the Fieldbear mobile app, manager panel and related services (the "Platform") provided by [Company name] ("Fieldbear"). By using the Platform you accept these Terms; if you accept on behalf of a company, you confirm you are authorised to bind it.

1. Definitions

Company: a service business subscribed to the company package. Manager: a company owner or service manager using the panel. Technician: a field worker using the mobile app. Individual user: a single person who bought the individual package from an app store. Content: devices, measurements, maintenance records, jobs, photos and other records entered into the Platform.

2. Scope of the service

Fieldbear is a tool for recording chiller measurements, calculating derived values, keeping a device identity and service history, and planning and assigning jobs.

Important: the Platform does not diagnose, does not name fault causes and does not decide whether a reading is "normal". Derived values (superheat, subcooling, etc.) are calculations from the readings you enter. Every technical decision and intervention is the responsibility of the qualified technician and the company. Symptom pages are general information.

3. Accounts and access

Company-package accounts are opened by Fieldbear or a Manager; Technicians use the app only. You are responsible for keeping your credentials confidential and for activity under your account. Managers may deactivate Technician accounts, end their sessions and adjust their permissions; the company owner also manages service managers. The Platform may not be used by anyone under 18.

4. Packages, fees and subscription

• Individual package: bought as a subscription through the App Store or Google Play; payment, renewal and cancellation follow the store's rules. No panel access.
• Company package: bought on the web, billed monthly or yearly per active Technician account. Manager accounts are free. Adding Technicians updates the fee automatically for the next period.
• No free trial; the subscription starts with the first payment.
• Prices exclude taxes; invoices follow applicable law. Payments are taken by the payment provider (Türkiye: iyzico; elsewhere: Paddle); card details never reach Fieldbear.
• Cancellation: you may cancel at any time; the package closes at the end of the paid period. Paid periods are not refunded [legal review: consumer law and store rules].
• Expired accounts: your records are not deleted. The app and the panel show them read-only and accept no new records until payment resumes. The company may request an export or deletion of its data.

5. Content and data ownership

Content belongs to you or your Company. Fieldbear processes Content only to provide, secure and legally operate the service. In the company package the Company is the data controller for its customers' and sites' personal data and Fieldbear is the data processor acting on the Company's instructions (see the Data Processing Agreement); the Company warrants it has a lawful basis for entering such data. Fieldbear may produce anonymised, aggregated statistics that identify no person or company. Managers can export their data from the panel as CSV.

6. Acceptable use

You may not use the Platform unlawfully, to infringe others' rights or to disrupt the service: no unauthorised access attempts, circumvention of security, automated overload, use of another person's account, malware or reverse engineering.

7. Intellectual property

The software, design, brand and texts of the Platform belong to Fieldbear. You receive a limited, non-transferable licence to use the Platform for its purpose during your subscription. Refrigerant tables and calculation methods are based on public scientific sources.

8. Availability and changes

Fieldbear makes reasonable efforts to keep the service available; maintenance, updates or provider incidents may cause interruptions. The mobile app records offline and sends when a connection returns. Fieldbear may improve or change features; material changes are announced in advance.

9. Limitation of liability

The Platform is provided "as is". Fieldbear is not liable for the accuracy of Content, for technical decisions taken in reliance on the Platform, for equipment failures, loss of business or indirect damages. Fieldbear's total liability is limited to the fees paid by the relevant Company or user in the 12 months before the event. Liability for intent or gross negligence and rights granted by mandatory law remain unaffected.

10. Termination

Either party may end the subscription for the end of the current period. Fieldbear may suspend or close an account for a serious breach of these Terms, with prior warning where possible. After termination data is kept and deleted according to the Data Retention and Disposal Policy.

11. Governing law

These Terms are governed by the laws of the Republic of Türkiye; the courts of [Istanbul] have jurisdiction, without prejudice to mandatory consumer rights.

12. Contact

[Company name] · [Address] · iletisim@fieldbearservices.com