Privacy Policy
Last updated: 11 November 2026
The Platform was renamed from Frostline to Fieldbear on 11 November 2026; references to "Frostline" in earlier versions mean Fieldbear.
Fieldbear is a measurement and service-tracking platform for chiller service companies and technicians: a mobile app (technician) and a web manager panel (company). This policy explains in plain words what we collect and why, how we protect it, and your rights. Fieldbear is operated by [Company name], [Address], Türkiye; data protection in Türkiye is governed by Law No. 6698 (KVKK).
What we collect
- Account data: name, e-mail, phone, role, the company you belong to; an optional profile photo.
- Service records: device identity (make, model, refrigerant, circuit structure, address, location), measurements, maintenance records, jobs and completion notes, photos. You or your company's manager enter these.
- Security records: sign-in time and channel, a masked network address (last part removed), browser or operating-system name, a change history (who changed which record).
- Location: only when you tap "Get location" while registering a device; the current position is saved as the device's location. Technicians are not tracked; no background location is collected.
We do not collect card details (they stay with the payment provider), your contacts, your whole photo library, or advertising identifiers.
How we use it
To run and secure your account; to store your records, show them in your company's panel and sync them between phones; to let you notice unfamiliar sign-ins, end sessions remotely and use two-factor authentication; for subscriptions and billing (company package) and support.
We do not sell data, use it for advertising or build profiles. We add no judgement to your measurements; the app only calculates and stores.
Who receives it
Hosting: Supabase (AWS eu-west-1, Ireland). Application servers: Vercel (Frankfurt, Germany). Map tiles in the panel: OpenFreeMap (tile requests only). App distribution: Apple and Google. Payments, once live: iyzico (Türkiye) and Paddle (elsewhere). E-mail delivery: [provider]. Each receives only what the service needs. Otherwise data is shared only when the law requires it.
In the company package your company's managers see all company records; technicians may see each other's jobs depending on the company's setting. In the individual package your data belongs to you alone.
How we protect it
All connections are encrypted (TLS) and data is stored on encrypted disks. Every database row carries a company identifier and row-level security rules keep one company from reading another's data; automated tests verify this on every release. Panel sessions end when the browser closes; cookies are server-only. Optional two-factor authentication. Measurements cannot be edited (only appended), deletions can be undone, and critical changes are logged. Administrative keys never reach the browser or the app.
No system is perfectly secure. If we detect a breach we inform affected companies and, where required, the Turkish Data Protection Authority within the legal deadlines.
How long we keep it
Account data for the subscription period plus [12] months; sign-in records [12] months; change history [24] months. Device, measurement and job records are kept as long as your company wants them; after a subscription ends they remain readable and the company may ask for deletion. Details: Data Retention and Disposal Policy.
Your rights and account deletion
You may access, correct, delete and object to the processing of your data (KVKK art. 11; where applicable, the GDPR). To delete your account and data write to iletisim@fieldbearservices.com; we answer within 30 days. In the company package your account was opened by your company, so the request is settled together with them. Signing out of the app deletes all local records on the phone.
Children
Fieldbear is not intended for anyone under 18 and does not knowingly collect their data.
Changes
When this policy changes, the new version is published here with a new date. We announce material changes in the panel or by e-mail.
Contact
[Company name] · [Address] · iletisim@fieldbearservices.com